FAQs

  • Sessions are 50 minutes long. This allows your therapist some extra time for note taking and reflection.

  • Therapy is known to be most effective when practiced on a weekly basis, especially for those just starting out. Clients may choose to meet less often if that better meets their emotional or financial requirements.

  • The relationship with your therapist can be as long or short as you like.

    Ultimately you will decide whether therapy meets your expectations and provides you the support that you need. You and your therapist will check in on progress/additional goal setting on a regular basis.

  • Your first session is a chance for you and your therapist to get to know each other and to discuss your goals for therapy.

    In further sessions, your therapist can help to guide discussion with questions or relevant exercises to practice together. We encourage clients to prepare for sessions by thinking of skills they want to work on or relevant topics to discuss in order to get the most out of these sessions.

  • The contact button at the top of the page will help you set up a free, 10-15 minute phone consultation. If you are then interested in moving forward we can work with you to schedule an appointment, complete the client intake forms, and help verify your insurance benefits before your first session.

  • All sessions are currently virtual. Our platform is confidential and HIPAA compliant so you can talk to us from any device! Instructions to join are sent via e-mail prior to your appointment.

  • Currently our clinicians are in-network for BlueCross BlueShield PPO and BlueChoice plans, with some clinicians also in-network for United Healthcare/Optum PPO plans.

    For clients with other plans, a statement of services or superbill can be provided for submission to your insurance company for reimbursement.

    Clients also have the option to pay out of pocket ($200 for the first appointment, $150 for all subsequent appointments)

  • For those who prefer to pay out-of-pocket, sessions are $200 for the initial intake appointment and $150 for all subsequent appointments.

  • Yes, cancelling within 24 hours of the scheduled appointment time or not attending a scheduled appointment will result in a fee. This ensures that our therapists can be available to all of their clients and that they can use their time to provide support.

  • Effective January 1, 2022, The No Surprises Act requires that health care providers give a Good Faith Estimate of healthcare charges to every new and continuing client who is either uninsured or is not planning to submit a claim to their insurance for the healthcare services they seek

    Watchword Center can provide the total expected cost of any non-emergency items or services. This includes the cost of a single visit as well as an estimate for the average length of recurring treatment. The Good Faith Estimate would be provided in writing at least 1 business day before your first appointment, and your can request a Good Faith Estimate before scheduling an appointment.


    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059H